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Contact Support

If you need assistance with Smart Boxing, please contact us using one of the methods below.

Email Support

To request support by email, click here to send us an email. We’ll get back to you within 1 business day.

Email support on weekends and Canadian holidays is limited.

Live Support

Do you require real-time onboarding or troubleshooting assistance? Let us give you a hand.

Book your appointment here.

Urgent Support

If you have activated your billing plan and you’re experiencing a business-critical situation – e.g. rates are no longer being returned, or they are significantly off – please click here to send us an email with the subject line ‘URGENT’.

Get A Demo

Not sure if Smart Boxing is right for your store? Take a tour of the Smart Boxing app with one of our amazing team members!

Book your demo appointment here.

App Status

For real-time updates during app downtime or technical issues, check out our Status page. We also provide updates when our carrier partners have rates-related issues.

Be sure to add the Status page to your browser bookmarks. Or click the Subscribe To Updates button at the top of the Status page to receive status alerts by email.